Lean Customer Experience Optimization
We eat maximizing value
and minimizing waste for breakfast every morning! Leverage us to find ways to create better customer experiences and optimize revenue and EBITDA.
Are you trying to make significant improvements in your contact center's performance? Maybe it's is redesigning your approach to Inside Sales, Service or Support, or you want to rethink the way you route calls, manage scheduling, or onboard personnel. These are among the many challenges that can be tackled through a Kaizen approach to solving challenging problems or tackling new opportunities. After years of experiencing every kind of quality improvement program you can imagine, we are absolutely convinced that the Kaizen approach is perfect for the contact center environment.
Gauge Your Customer Experience
You can look at all the data you have, consult with internal resources, review customer feedback and still not have a true picture of your organization. The reason is that bias permeates every aspect of these measurements. To gain a the most accurate picture we combine your common measurements with an outside perspective that targets the areas you want to learn more about.
Hdq: Washington, D.C.
Phone: 202.838-8040 Ext. 101
Work With Us
Work hard, play hard and help our clients grow...get in touch with us about current
career and consulting opportunities. firstname.lastname@example.org