Given the immense amount of data that a contact center typically has at its fingertips, it is important to not lose site of what truly matters: the customer experience. Put yourself in the customer's shoes and experience your product or service from the outside in. We can help you through this process. We find there are three main ways to add immense value and perspective to your operation:

 

1. We can have a team of independent resources monitor these calls and offer you feedback.

 

2. Perform a "secret shopper" program where we contact your contact center to assess how well your team is selling or servicing.

 

3. Facilitate a speech to text analysis of your operation either on a one-off or ongoing basis.

 

All of these approaches offer significant value to your operation, it depends on budget, resources, technology and time. Our team will help guide you through this process.

 

Would you like to learn more about how we can help you or see sample of our work?  Please send us a note using the form on the right, or call us at 202-838-8040 Ext 101.