Customer Service & Technical Support
We are optimistic, but based in reality! Through brutal lessons learned during our own tenure at contact centers, we understand that traditional training will not work. You have to manage service levels, schedule resources, and deal with hot customer issues, oh and support backup staffing for a training class! This is why we are adept at providing a variety of learning methodologies that cater to your operation's needs.
In order to insure success, we help you layout a strategy that leverages what you have today, while bringing in new expertise and content so we can partner to create a custom solution. We believe your spend should be on the right things, so we help you leverage what you have already while using our library of skills training to customize it to reflect your desired customer experience.
Would you like to learn more about how we can help you or see sample of our work? Please send us a note using the form on the right, or call us at 202-838-8040 Ext 101.
Hdq: Washington, D.C.
Phone: 202.838-8040 Ext. 101
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