CRM Selection

Similar to the world of contact center technology, the CRM market continues to grow and change.  There are the large providers like SalesForce or Dynamics and then multiple niche players that have targeted functionality based on an industry or vertical.  NoCéDu helps clients with CRM needs in terms of contact center and web based self service functionality.


With the end customer at the center, we can help you navigate a selection process using our team of experienced contact center experts.  Through our Kaizen oriented selection approach we help you narrow down what is important and then determine a pathway to meeting your needs.  Our recommendations can range from leveraging what you have all the way to implement a new infrastructure and toolset.  These recommendations consider your current situation, your financial and organizational goals, and what's available in the marketplace.


We have helped contact centers as small as 10 and as big as 26,000 representatives make decisions on technology to support their contact centers and train their people.  Let us help you!


Would you like to learn more about how we can help you or see sample of our work?  Please send us a note using the form on the right, or call us at 202-838-8040 Ext 101.

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Hdq: Washington, D.C.

Phone: 202.838-8040 Ext. 101



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