Especially as it relates to contact centers, we believe the people who work with customers everyday can offer the greatest insights for improving sales, reducing waste and driving better service experiences. Through the insights and ideas from internal contact center team members, we have helped clients increase sales and reduce waste succesfully for over 9 years. A recent project achieved a 38% increase in sales closure rates and over 25% reduction in handle time!
While the methodologies for improving performance are many, we find the Kaizen approach to be the most contact center friendly and frankly the least complicated to implement. By applying our contact center focused Kaizen process to your organization we can tackle your most costly service contacts and/or refine your sales processes to drive incremental revenue.
In fact, if you are interested, we are willing to share the risk with you assuming we can find common ground on what success means.
Would you like to learn more about how we can help you or see sample of our work? Please send us a note using the form on the right, or call us at 202-838-8040 Ext 101.
Hdq: Washington, D.C.
Phone: 202.838-8040 Ext. 101
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