+1.202.838.8040

LEVERAGE TECHNOLOGY

GROW SKILLS

DUE DILIGENCE

LEAN IMPROVEMENT

ABOUT US

Gauge Your Customer Experience

Given the immense amount of data that a contact center typically has at its fingertips, it is important to not lose site of what truly matters: the customer experience. Put yourself in the customer's shoes and experience your product or service from the outside in. We can help you through this process. We find there are three main ways to add immense value and perspective to your operation:

 

1. We can have a team of independent resources monitor these calls and offer you feedback.

 

2. Perform a "secret shopper" program where we contact your contact center to assess how well your team is selling or servicing.

 

3. Facilitate a speech to text analysis of your operation either on a one-off or ongoing basis.

 

All of these approaches offer significant value to your operation, it depends on budget, resources, technology and time. Our team will help guide you through this process.

 

Would you like to learn more about how we can help you or see sample of our work?  Please send us a note using the form on the right, or call us at 202-838-8040 Ext 101.

Submitting Form...

The server encountered an error.

Form received.

Contact Us

 

Hdq: Washington, D.C.

Phone: 202.838-8040 Ext. 101

info@nocedusolutions.com

 

Work With Us

 

Work hard, play hard and help our clients grow...get in touch with us about current

career and consulting opportunities. jobs@nocedusolutions.com

©2017 NoCéDu LLC   |   Privacy Policy   |   Terms & Conditions