Our team of contact center experts understand the private equity and investment arena relative to assessing companies that include a significant customer service, technical support and/or inside sales departments.
We partner with you to understand the objectives of your potential purchase and frame our review to best reflect the up and downsides to the transaction. From there we go through either a quick look, or an in depth review depending on how significant of an impact these functions have on the business. We will supply you with a thorough report that looks at the various functions, technology and costs to provide a point of view on the current state of the operation.
We can do a "fly-by" or in-depth examination of your contact center operation. The "fly-by" provides you with a quick gut check on the operation and a brief examination for any cost issues or other red flags that could effect the valuation and/or future capex/opex spend. An in-depth look may entail a full operational review including technology, people, process, web, and organization analysis. We can also conduct cross functional / intradepartmental research and perform a full validation of financial associated with the contact center function.
If your potential acquisition or integration includes a contact center function, please let us help you make an informed decision.
Would you like to learn more about how we can help you or see sample of our work? Please send us a note using the form on the right, or call us at 202-838-8040 Ext 101.
Hdq: Washington, D.C.
Phone: 202.838-8040 Ext. 101
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