Contact Center Technology Roadmap
Today's contact center technology environment is akin to the Wild West! The convergence of digital and voice as well as web based tools has opened up all kinds of new tools and competitors. This is great news for all of us - the tools that large contact centers leverage are now available to any contact center without the big pricetag. This are risks, ask 3 different providers and get 3 different answers relative to what the best solutions are for tools and connectivity. It's confusing to say the least.
We can help you navigate this process by way of our team of experienced contact center technology experts. Not everyone needs redundancy and functionality like a 911 emergency contact center. On the other hand, everybody would like to be as close to "perfect" as possible. Through our Kaizen oriented selection approach we help you narrow down what is important and then determine a solution that will meet these needs. Our recommendations can range from leveraging what you have all the way to implement a new infrastructure and toolset.
We have helped contact centers as small as 10 and as big as 26,000 representatives make decisions on technology to support their contact centers and train their people. Let us help you!
Would you like to learn more about how we can help you or see sample of our work? Please send us a note using the form on the right, or call us at 202-838-8040 Ext 101.
Hdq: Washington, D.C.
Phone: 202.838-8040 Ext. 101
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